Sometimes an online experience far exceeds my expectations.
And I feel compelled to write about it.
I’m in the market for a good WYSIWYG stand alone text editor. A toned down version of Dreamweaver.
My requirements are far too simple to justify an investment in a software package of Dreamweaver’s magnitude and expense.
My media friend, Victoria Hansen, who is also the author of the very popular First Principles Cookbook, sent me a link to the free Online-HTML-Editor.
It’s really pretty good.
It’s free.
And it’s online, so it doesn’t chomp up space on your computer.
But it has a big drawback for me.
It doesn’t handle graphics, which is one of my major requirements.
Editing dreary Facebook badges is one of my more tedious tasks. I’m fussy as to how they look on the sidebar of my website.
Underneath the Online-HTML-Editor, is a dialogue box for an InnovaStudio WYSIWYG Editor.
Which interests me because it handles graphics and colours and so many of the editing functions I need.
Plus much more.
Their testimonials are superb, it’s not expensive at $78.89 AUD, and easy to order online.
It’s on my desktop in a flash.
That’s when I discover this is an editing program used by more experienced professionals.
Not a ‘P’ Plate editor like me.
I email Innova Support about my concern.
Jack Hermanto at InnovaStudio sends me a super quick response.
To simply say his software isn’t suitable for what I want to do and offers me a refund.
Which I accept.
And tell him my online experience with him is so superb, I’ll write about it.
Before I can finish this post, my refund is back in my account.
Listen, you and I know these online experiences are far and few between.
Dealing online with a company of his integrity is a pleasure and I just wish he had a stand alone WYSIWYG Editor suitable for my requirements.
But he doesn’t.
But.
I’d love to help him find people who can use his more advanced software.
If you need a more technical WYSIWYG text editor that sits straight on your web page, visit Jack Hermanto at InnovaStudio. This is his link. InnovaStudio.
And tell him that good news does sometimes travel far.
This Guerrilla From The Bush knows that integrity on the web is more valuable than a pot full of gold.
Take care,
Carol





























{ 2 comments… read them below or add one }
VICTORIA,
Thank you for commenting.
InnovaStudio is my first online transaction since 2002 where I haven’t had to exert pressure for a refund. It’s so refreshing to have this experience.
Congratulations on your sellout cookbook. I love using it. Can’t recommend it more highly. It should be on every cooks’ shelf.
Ditto podcast next week. Talk to you then.
All the best,
Carol
Hi Carol,
Great post. You’re right, very few good customer experiences come from online sales sites, its’ almost as if they just want a quick sale at any cost. Nice to hear they are out there though. Thanks for the plug for the book, which I’m happy to say, the first print run has sold out in 3 months, off to the printer again I guess. Look forward to our podcast next week.
Victoria Hansen
http://www.victoriahansen.com
http://www.bitesizecooking.com